Email, WhatsApp & SMS Marketing – Smart Marketing

Own the Channel. Own the Customer.

Meta can ghost you. Google can triple your CPC overnight. But your email list? Your WhatsApp broadcast group? Your SMS list?

That’s yours.

If you’re not collecting and nurturing this data—you’re leaving money and security on the table.

(P.S. We’ve got a big beef with small/medium retailers who don’t collect customer info. You worked that hard to get a sale, and then you just let them walk out the door like they’re never coming back?

)The Meme Taking Over Communication | heather15blog

Why These Channels Matter

Email, WhatsApp, and SMS all serve the same purpose:

Direct, owned communication with your customers.

✅ No algorithm 🟡 Low platform fees (but worth it) ✅ No fighting for attention

Just you and your audience.

And when you treat them like VIPs—people respond.

Whether it’s:

  • 📩 Email: Personalized offers, education, and retention flows

  • 💬 WhatsApp: Product drops, restocks, early access

  • 📱 SMS: Urgent flash sales, cart recovery, high-priority notices

The ROI is unmatched.20+ Communication Memes to Make Your Workday More Fun | Chanty


What We Do

We don’t just “set up flows.” We build communication machines.

✉️ Email Marketing

  • Welcome sequences that turn leads into customers

  • Cart recovery flows that actually convert

  • Product launches, education, restocks, and promos

  • Segmentation that speaks directly to customer types

💬 WhatsApp Marketing

  • Broadcasts for new arrivals, limited drops, & back-in-stock alerts

  • Customer tagging based on behavior and preferences

  • Integration with your sales team or support workflows

📱 SMS Marketing

  • Abandoned checkout nudges

  • Promo reminders

  • VIP offers with urgency ("Today only")

And it’s not just about selling—it's about relationship building.

When done right, these channels: ✅ Increase LTV ✅ Reduce ad reliance ✅ Boost repeat buying and referrals20+ Communication Memes to Make Your Workday More Fun | Chanty

Your Growth Insurance Policy

When the platforms shift, when the algorithm acts up, or when CPMs get ugly—you’ll still be standing.

Why? Because you built an audience that knows, likes, and trusts you—and you can reach them any time.

This is the most slept-on asset in ecommerce. Let’s fix that.

📩 Email us at hello@smartmarketing.co.za to get your flows, lists, and triggers set up the right way.

Or head back to our Full Stack Services to see how it all connects.